SHOP POLICY

SHOP POLICY

ORDERING & BILLING

PROMO CODES

Only one offer may be redeemed at a time. NO TWO OFFERS OR PROMO CODES MAY BE COMBINED.

ADJUSTING YOUR ORDER

Once an order is submitted, you cannot make changes. This includes size changes, shipping information and promotional codes. Please contact us as soon as possible so we can stop the order from shipping to you. For assistance please email vutennisshop@gmail.com.

VIEWING ORDERS

You can view your orders online and check on their status by logging into your account.

IF YOU DO NOT RECEIVE CORRECT ITEM(S) OR ENTIRE ORDER

If an item that you ordered is not on the invoice that is received with your delivery, this means the item has gone out of stock. Our goal is to fill every order placed as quickly as possible. However, inventory is subject to change and any unavailable item will be canceled. We do not backorder any items and you will only be charged for the product that has been shipped to you. Please email vutennisshop@gmail.com if you have not received a refund for an item or are missing a part of your order.

UPDATING ACCOUNT INFORMATION

You can update all your account info by logging into your account.

RETURNS & EXCHANGES

VUTENNIS.COM RETURN POLICY

Changed your mind? For up to 30 days, we’ll gladly accept unused, unworn, unwashed, or defective merchandise purchased on vutennis.com for return or exchange. If you wish to return or exchange an item(s), you can process them entirely online here, or you can email vutennisshop@gmail.com with your order number/ proof of purchase and the item you wish to return/exchange. VuTennis will then email you a return shipping label to mail back the item(s) free of charge. 

We do not refund for shipping costs. We do not offer refunds for e-gift cards.

Send return(s) to the address below:

VuTennis LLC - USA 
Web Returns -
1310 Tully Road #104
San Jose, CA 95122

USED RACQUET RETURNS

  • All sales are final on the purchase of used racquets, including used Demo Racquets.
  • Any racquet purchased as new, and returned used within 30 days (excluding junior racquets), will be eligible for partial store credit of the original racquet value.
    • Racquets that have plastic removed from the handle and/or any tennis ball fuzz on the strings are no longer considered new, and are ineligible for a full refund.
  • Any restocking fees and return shipping costs will be paid for by the customer.

REFUNDS

Once we receive the item(s) within the allotted 30 days, we will then refund your original form of payment. If you return your items after the 30-day limit we may be able to offer you VuTennis web-store credit. 

EXCHANGE POLICY

We handle exchanges the same as returns. If you wish to exchange an item(s), please process it as a refund here, or email vutennisshop@gmail.com with your order number and the name of the item you wish to exchange. VuTennis will then email you a return shipping label to mail back the item(s) free of charge. Once we receive the item, we will refund your original form of payment. With that refund, you may then purchase your new item(s) or desired size. 

Please note:If you requested an item for exchange that we no longer have available, we’ll process a return instead. If this should happen, you’ll receive a return email to notify you about the return.

SHIPPING AND DELIVERY

Purchased items will be shipped within 1-3 business days of the order.

Your order will be shipped via USPS/UPS/FEDEX. Once shipped, orders are generally received within 3-5 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, vutennis.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges. Orders are subject to verification and approval before shipping.

Once your order has shipped, you will receive an e-mail.

 SHIPPING TRANSIT TIMES

All orders are shipped out of California. We do our best to ship orders promptly. Please be patient.

  • USPS First-Class Mail (Default Option) – Shipments vary upon what state its going to. Usually about a maximum of 5 business days.

SHIPPING TRANSIT TIMES

All orders are shipped out of California. We do our best to ship orders promptly. Please be patient.

  • USPS First-Class Mail (Default Option) – Shipments vary upon what state its going to. Usually about a maximum of 5 business days.
  • UPS Ground – Shipments vary upon what state its going to. Usually about a maximum of 5 business days.

SHIPPING & HANDLING

DOMESTIC

Rates are based on your Zip Code/Postal Code. All orders will incur the your state sales tax. Orders do not ship until they have been fully processed. Unfortunately, UPS does not service P.O. Box or APO addresses.

CANADA & AUSTRALIA

International items ship in 5 business days excluding foreign customs processing.

Taxes will be included in your order however, no additional duties will be applied to your order upon checkout. Please refer to your country's local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees.

VuTennis LLC, holds no responsibility for fees that are subjected by international authorities.

PLEASE NOTE: We do our best to keep Customs costs down, however customers shipping orders to destinations outside the United States are responsible for all taxes, duties, tariffs and fees in addition to adhering to all applicable customs laws and restrictions associated with the import of products into that country from the United States. Because these laws and fees can change over time, VuTennis LLC encourages customers to check with the applicable Customs offices before placing an order. We do not add any of these fees to orders before checkout. We will not reimburse the Customer for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal. 

INTERNATIONAL SHIPMENTS

INVALID SHIPPING ADDRESS

We are unable to ship domestically and / or internationally to P.O./APO/FPO boxes.

Duty, VAT And Other Fees

Duty (or customs tariffs) is set by the destination country's customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner supports. Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees. VuTennis LLC holds no responsibility for fees that are subjected by international authorities.

RISK OF LOSS

All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, VuTennis LLC. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when VuTennis LLC, delivers these items to the carrier.

INTERNATIONAL RETURNS

We do not currently accept online returns and exchanges internationally. For more information, please contact vutennisshop@gmail.com.